We want you to be satisfied with your purchase. Please read our Returns & Refund Policy carefully before placing an order.
1. General Policy
Due to the nature of our products (human hair wigs and related items), all sales are final for hygiene and safety reasons.
2. Returns Eligibility
We only accept returns or exchanges in the following cases:
- The item received is defective
- The item is incorrect (not what was ordered)
To be eligible:
- The item must be unused, unwashed, and in original condition
- The lace must not be cut or altered
- The product must be returned in its original packaging
3. Return Request Process
- You must contact us within [3–7 days] of receiving your order
- Contact us via WhatsApp or the website contact form
- Provide proof (photos/videos) of the issue
We will review your request and respond with instructions.
4. Refunds
- Approved refunds will be processed after we receive and inspect the item
- Refunds may be issued via the original payment method or as agreed
- Shipping costs are non-refundable
5. Exchanges
- Exchanges are only available for defective or incorrect items
- Replacement items will be sent once the original item is returned and approved
6. Non-Returnable Items
We do not accept returns for:
- Used or worn wigs
- Wigs with cut lace or altered styling
- Change of mind or personal preference
7. Shipping for Returns
- Customers may be responsible for return shipping costs unless the error is ours
- We recommend using a trackable shipping method
8. Contact
For any return or refund requests, please contact us via:
- Website contact form
